Troubleshooting starts asking one question and continues until all are answered
Who is in trouble
Dashboards, environment, scoreboard answer this question
What is wrong
Details, all metrics try to answer this question
Why did it go wrong
Events tries to answer this question but falls short
How did it happen
Events tries to answer this question but falls short. Logs to hard to weed through to answer this question easily
When did the problem happen
No good answer to this today
Event details contains snapshot of relevant details
Trend graphs for each type of workload showing the trend for duration of event
Trend graph of anomalies for the duration of the event
List of faults just before and during the event
List of log entries for the object starting just before the event and just before the end of the event.
Is it reoccurring?
Who else is involved
Looking forward on my calendar I ask
Is something coming up?
How long will it last
Who is involved
How often will it happen
When is a good time for a project?
Are others involved free