IT admins tend to be project and task focused, often judged the project success as well as the number of tasks they can complete in a given time period. The problem is that it is often the one off firefighting tasks consume the majority admins time, leaving little to no time, and keeping them from moving their projects forward. Admins need a better / faster way to process and prioritize what needs to be done, shortening the time consumed by firefighting, allowing more time to work on the projects that meet the needs of the business.